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chatbot

Chatbots have become an integral part for any organization. Having a chatbot shows that you are willing to move forward and adapt to the digital transformation. Chatbots also present a different customer experience. Here are a few reasons why chatbots are awesome.

Can Help In Collecting Feedback

Can Help In Collecting Feedback

When the customers have an interaction with your chatbot regarding their experiences or queries, you can use their experiences as a feedback and use it to improve your services/products.

Always Be There For Your Customer

Always Be There For Your Customer

You can always be there for your customer by catering to their needs 24×7. Your chatbots can solve their queries whenever the customer is lost and needs help regarding something.

Brand Building And Value

Brand Building And Value

Your chatbot can actually be a part of your brand. It can help in defining your brand value and help in building your brand. You can personify your brand with the use of chatbots.

Smooth & Stress-Free

Smooth & Stress-Free

Some customers prefer talking to a chatbot and getting answers instantly rather than waiting on hold while the support team explains things. Chatbot can actually be a stress free and smooth experience for customers.

Covid-19 has had a negative effect not only on the economy but almost all the industries and households. Yes, there will be post Covid-19 effects but it is not something we cannot fight. With the right strategy and right state of mind, we can survive the effects and come out stronger.

ZingHR has developed resources to help you through these challenging times. Click here to know our most sought after Work From Home offerings to help you cross this hurdle.

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Captain Zingo is your friendly neighborhood bot that helps you solve your employee’s queries related to attendance, helpdesk etc.

HR Manager

Can you please tell me how a Chatbot is helpful?

Of course, I can tell you that. A chatbot helps you solve queries related to attendance, helpdesk, etc.

It is easier for the employees to access information and make better and faster decisions

HR Manager

How will it affect my employee’s communication channels?

Employees who want an alternative channel, chatbots bridge the communication gap and help in effective communication

Also, an employee’s satisfaction level increases and culture can be built that is aligned around the organization’s goals

HR Manager

Wow!. this would really help me a lot. Do you know any chatbot that can provide all this?

Oh Yes! You are looking at one right now. ZingHR’s Captain Zingo will be at your service anytime. Click on the given link to know more.

Covid-19 has had a negative effect not only on the economy but almost all the industries and households. Yes, there will be post Covid-19 effects but it is not something we cannot fight. With the right strategy and right state of mind, we can survive the effects and come out stronger.

ZingHR has developed resources to help you through these challenging times. Click here to know our most sought after Work From Home offerings to help you cross this hurdle.

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As 2018 dawns, I’ve put down my observations on HR Trends after the writings, presentations and social media trend analysis.

Highlighting five key HR Trends which seem to have dominated the discourse:

1. Leveraging Technology (Analytics/ML/Deep Learning/AI) in HR – 

These HR Trends have gained immense popularity. Various industry verticals are adopting and leveraging these technologies. Since there is a realization that technology can help to drive cost reduction. It can also make processes more effective. This, therefore, enables greater predictability of results.

2. Managing Diversity (across dimensions of cultures, generations, gender) – 

The more diverse the organization is, the better it can manage the unstable and volatile environment. Diversity includes dimensions of cultures, generations, gender, and education among others. Hence, greater the diversity, larger will be the variance in needs and behavior. As a result, organizations need to understand and aspire to meet the varying aspirations. In conclusion, traditional methods of policy administration and rule based approach will not work.

3. Organization design (flexible, platforms) – 

What will organizations look like? We follow a hierarchical model in which skills are linearly arranged. We will be moving towards networked platforms. In this case, skills can be leveraged across project groups. Also, organizations will rely and capitalize on the gig economy. In conclusion, this is where skills can be in-sourced.

4. Capabilities for Future –

What are the capabilities that we need for future? How to develop these? While there are different capabilities being talked about, there are some HR Trends which are emerging as a ‘must have’. Two of which are most noteworthy:

o   Learning orientation
o   Agility

This is in line with the thought that organizations of the future will be unstable. Consequently, individuals will need to get comfortable with working in ambiguity.

5. Employee Wellness –

We are facing and will continue to face an era of disruption. There will be a lot of focus on maintaining physical and mental wellness of employees. While I believe each individual as well as the organization needs to take care of this.

Furthermore, there’s a constant need of HR to come up with ways to value add to the rapidly changing business environment. It is important that we understand the above in context of – organizations and reality that we are a part of.

About the author: 

Dr. D. Prasanth Nair, holds a Bachelor’s Degree in Mechanical Engineering from Calicut University. He also holds a doctorate from the Indian Institute of Management, Ahmedabad. His doctorate thesis was on the organizational and HR issues in M&As.

Currently, he is the Managing Partner and Country Head of Inhelm Leadership Solutions. InHelm is an HR firm specializing in Executive search, Consulting and Training. It also works with the Small and Medium Enterprises in the people dimension space. Additionally, Dr. Nair is a Principal Consultant in Catallysts Constellations. It is a strategic management consulting firm. He heads HR for bookmycab.com and is also a Director on the Board of Medicca Press Limited.