A CTO’s role is supercritical, especially when it comes to the culture shift required to move to a remote working model.
The CTO’s role is to make sure that the company is working on the right technology and that the company is solving the right problem and the right amount of investment.
The CTO should be the customer approached person because, ultimately, they’re the one who will be responsible for satisfying the customer needs.
The CTO should be innovative, especially in a pandemic situation. They should innovate the products which are in current demand.
One cannot determine the customer’s needs in this situation. A CTO should be a risk-taker. They must be ready to test the products before making it live to the public.