Handling Customer Service During Crisis


Customer Service is going to matter a lot during lockdown. Your customers are going to need your support and it will go a long way in determining your success during lockdown and even after lockdown.

Be Real and Honest

There is nothing better that would attract and retain a customer than being honest and real. Be real to them and have honest conversations with them. It would give them a sense of security during tough times.

Use AI to Solve Problems

Have chatbots that can solve problems of your customers. Not everyone would want to wait in a line to solve their problems. Chatbots would save a lot of time and add convenience in your customer’s lives.

Have Discussion Boards

Discussion boards can be very useful as the customers would get a chance to interact with each other. It would also help as they can learn from the experiences of others and implement it.

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