Handling Customer Service During Crisis
Customer Service is going to matter a lot during lockdown. Your customers are going to need your support and it will go a long way in determining your success during lockdown and even after lockdown.
Be Real and Honest
There is nothing better that would attract and retain a customer than being honest and real. Be real to them and have honest conversations with them. It would give them a sense of security during tough times.
Use AI to Solve Problems
Have chatbots that can solve problems of your customers. Not everyone would want to wait in a line to solve their problems. Chatbots would save a lot of time and add convenience in your customer’s lives.
Have Discussion Boards
Discussion boards can be very useful as the customers would get a chance to interact with each other. It would also help as they can learn from the experiences of others and implement it.