Handling Customer Service During Crisis
Customer Service is going to matter a lot during lockdown. Your customers are going to need your support and it will go a long way in determining your success during lockdown and even after lockdown.
Be Real and Honest
There is nothing better that would attract and retain a customer than being honest and real. Be real to them and have honest conversations with them. It would give them a sense of security during tough times.
Use AI to Solve Problems
Have chatbots that can solve problems of your customers. Not everyone would want to wait in a line to solve their problems. Chatbots would save a lot of time and add convenience in your customer’s lives.
Have Discussion Boards
Discussion boards can be very useful as the customers would get a chance to interact with each other. It would also help as they can learn from the experiences of others and implement it.
Covid-19 has had a negative effect not only on the economy but almost all the industries and households. Yes, there will be post Covid-19 effects but it is not something we cannot fight. With the right strategy and right state of mind, we can survive the effects and come out stronger.
ZingHR has developed resources to help you through these challenging times. Click here to know our most sought after Work From Home offerings to help you cross this hurdle.