The Opportunity

Less managing. More leading. Zero gaps.

At ZingHR, the Project Manager is not a project coordinator with a senior title. You are the person who owns the outcome. Clients who have put their workforce technology in our hands will look to you to make it work, not just on paper, but in their operations, on their timelines, and to their standards.

You will lead a team of 8 to 10 specialists across implementation and support, hold the delivery line under real enterprise pressure, and turn what begins as a technology rollout into a relationship that lasts years.

The org is flat, which means your decisions land fast and your impact is visible from the first week.

If you have the HRMS depth to command respect in a client room, the people instinct to keep a team focused through complexity, and the drive to treat every SLA as a personal commitment, this is where you belong.

Your Mandate

Own the outcome. Define the standard.

  • Be the face of ZingHR for your client accounts across the full lifecycle, from the first kick-off call through go-live and into everything that follows.

  • Own SLA delivery completely. Not just the numbers, but the conversations, the escalations, and the trust that makes clients renew without hesitation.

  • Lead a team of 8 to 10 specialists with clarity and confidence. Set the direction, remove blockers fast, and build the kind of morale that keeps performance high when projects get hard.

  • Track project health through quality metrics and delivery plans. Spot risks early, act before they become problems, and always know exactly where things stand.

  • Be the honest voice between what clients want and what the product can do. Manage expectations without losing trust, and find solutions that work for both sides.

  • Make commitments that you keep. Own the delivery schedule, follow through with discipline, and hold everyone around you to the same standard.

  • Deliver business-critical projects at the level that earns referrals. Enterprise clients at ZingHR become long-term partners, and that starts with you.

Your Edge

Ten years of building. One place to use all of it.

Consultative Approach

Clients bring you complex problems and trust your judgment. You advise with authority, not just execute instructions.

Global HRMS Knowledge

You know HCM, HRIS, and HRMS well enough to earn credibility in any client room, anywhere in the world.

Project Management

Structured and metrics-driven. You stay calm when enterprise projects get complicated, because they always do.

Business Operations

You understand how large organisations actually run and what it takes to get new technology adopted at scale.

Communication

Equally effective with ground-floor implementation teams and C-suite sponsors. You read the room and adjust without losing your point.

Result Orientation

You measure yourself by outcomes delivered, full stop. Activity without impact is not something you are interested in.

Apply for This Role

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Function

Customer Success

Location

Mumbai, India

Type

Full-time

Experiecne

10–15 years

Posted

April 9, 2024

TheOur Global Network

Less managing. More leading. Zero gaps.

Consultative Approach

Clients bring you complex problems and trust your judgment. You advise with authority, not just execute instructions.

Global HRMS Knowledge

You know HCM, HRIS, and HRMS well enough to earn credibility in any client room, anywhere in the world.

Project Management

Structured and metrics-driven. You stay calm when enterprise projects get complicated, because they always do.

Business Operations

You understand how large organisations actually run and what it takes to get new technology adopted at scale.

Communication

Equally effective with ground-floor implementation teams and C-suite sponsors. You read the room and adjust without losing your point.

Result Orientation

You measure yourself by outcomes delivered, full stop. Activity without impact is not something you are interested in.

About ZingHR

One AI Platform.

Entire Lifecycle. Zero Transactional HR.

ZingHR is the AI-driven HCM platform built for enterprise organisations that are done with transactional HR. Our Outcomation framework replaces activity-tracking with outcome-delivery across every stage of the employee lifecycle, from hire to rehire, across India, the Middle East, and Southeast Asia. When you join ZingHR, your work does not sit in a system. It moves 2.8 million people forward, every day, at enterprise scale.

1200+  Clients

2.8M+  Employees on platform

03  Global markets

18+  Years of innovation

Your Edge

Ten years of building. One place to use all of it.

A Global Stage. A Real Mandate.

You lead enterprise accounts across India, MEA, and Southeast Asia. The complexity is real. So is the influence. This is the kind of scope that defines a career.

The Autonomy to Lead Your Way.

A flat hierarchy built for people who thrive on strategic influence. No layers between you and the decisions that matter. You own your mandate and run with it.

Direct Access to the Architects.

You collaborate with the people steering ZingHR's global SaaS strategy, not in quarterly reviews but in the work itself. That proximity sharpens how you think and how you lead.

Mastery Through Problems That Matter.

The challenges here are the kind that build leaders. Not because we promise development, but because working at enterprise scale on hard problems is how real mastery is earned.

A Community That Lifts Together.

Maitri, our women's support network, collective health initiatives, and a culture built on the belief that when one of us wins, the whole team moves forward.

Inclusion That Strengthens the Work.

The Inner Vision Program integrates visually impaired professionals into core business functions. Our ESG commitments run across how we hire, how we operate, and what we stand for.

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