Support and SLA
Improves customer service
Defines procedures
Unlimited support
Proactive Troubleshooting
Support
Any Customer may raise a support request and set the priority level depending on the severity of the issue by logging into ZingHR Portal. ZingHR will process support requests using a ticketing procedure so that each query shall receive a ticket number and may be tracked until it is satisfactorily resolved.
Key Features
Resolve tickets with more accuracy
Address Service Level Agreements
No tickets are missed
Resolve tickets consistently
Priority levels set by the user
Build a knowledge base
Resolve tickets faster
