Support and SLA

Improves customer service
Defines procedures
Unlimited support
Proactive Troubleshooting 

Support

Any Customer may raise a support request and set the priority level depending on the severity of the issue by logging into ZingHR Portal. ZingHR will process support requests using a ticketing procedure so that each query shall receive a ticket number and may be tracked until it is satisfactorily resolved.

Key Features

Resolve tickets with more accuracy

Address Service Level Agreements

No tickets are missed

Resolve tickets consistently

Priority levels set by the user

Build a knowledge base

Resolve tickets faster