Client Success Partner

Permanent
Mumbai
Posted 2 months ago
  • High-energy, relationship builder who is eager to work internally and externally to deliver value to customers.
  • High levels of emotional intelligence (EQ)
  • Deep understanding of each customer’s business, and how our products can help them achieve their goals.
  • Passionate about building strong customer relationships and ensuring ongoing success.
  • Hunter and farmer, continuously finding ways to deliver more value to our customers by upselling their existing engagement.
  • Thrilled by the art of deal making, thinking creatively and patiently working through negotiations that satisfy both the customer and the company.

Job Description – Roles and Responsibilities

  • Own and lead a book of high-ticket accounts, with the goal of renewing customers year over year and identifying revenue expansion opportunities.
  • Consult with customers to understand their business and strategic goals throughout the customer lifecycle; ensure customer’s overall objectives are being met, and they are finding ongoing value through the adoption of product and services.
  • Establish and grow key relationships with executive sponsors, champions, and decision makers across the customer’s organization.
  • Partner closely with Sales and Customer Success leadership to mitigate churn risk and ensure ongoing customer success.
  • Track customer interaction and monitor key leading indicators of success/risk in the CRM

Required Background and Skills

  • Minimum of 6 years’ experience in an Account Management or Customer Success role
  • Experience in a B2B and SaaS company, with a focus on growth, renewals and retention
  • Critical thinker with strategic approach to problem solving and negotiation
  • Excellent presentation skills with C-Suite level 
  • Experience building trusted relationships with executive sponsors and decision makers at the highest organizational level
  • Ability to work independently, in a dynamic environment
  • Strong technical background and sales/customer orientation

Job Features

Job CategoryMarketing
Experience10+ years
Employment TypeFull Time

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