Help Desk

Efficient Monitoring and Tracking

Track Employees Needs, Issues and Interactions

Proactive Interventions with precede actions

Better and Faster Problem Resolution

Organize Employee Requests

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Less than 5000 Employees
 
More than 5000 Employees
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Healthcare
 
ITes
 
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Retail
 
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Features

Define SLA’s

Map the Call Owners

Create Category/SubCategory

Configure and Set Escalation Matrix